Dear신, hello, due to the uncontrollable transportation risk of transnational logistics, please note that after receiving the package, you can record a complete video of you unpacking the package and using the product.

If the product is damaged, the unpacking video can help you get compensation.

1. Video recording requirements:

(1) Show that all sides of the package are intact, and stay on the package sheet for a while to make the video clearly present the complete information of the package sheet;

(2) When you open the package, the whole package is in the video screen;

(3) Show whether all sides of the product you get are intact, if there is damage, please show for a few seconds and point out the damage;

(4) If the order amount is more than 30 US dollars, please use the product for a few seconds in the video to ensure that the product can be used normally, such as tablets and mobile phones can be turned on normally, and the keyboard stylus can work on the tablet computer.

2. What is the use of video recording?

If something unexpected happens to the goods, such as damage, and you happen to record the unpacking video,

(1) This will facilitate Lenovo Online Store to judge the condition of the product and provide after-sales services such as refund and return in time;

(2) This will facilitate the platform to promptly handle your disputes and safeguard your rights and interests;

Please note:

Recording a video of unpacking and using the product will be relevant to your after-sales service

이거 메세지 왔는데 큰 일 난거냐?